Privacy Policy

Last updated: May 3, 2026

1. Introduction

HumbleOS, Inc. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our festival scheduling and social platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • •Name and contact information (email address)
  • •Profile information (username, display name, profile picture)
  • •Account credentials
  • •Festival preferences and schedules
  • •Reviews and ratings you submit
  • •Discussion posts and replies on festival, set, and show pages, including upvotes and downvotes
  • •Comments and replies on reviews, including likes
  • •@username mentions you make and mentions of you by other users
  • •Social connections and interactions
  • •Content reports and safety information
  • •User blocking and preferences settings
  • •Subscription and billing information for Humble VIP (such as plan, billing cycle, billing status, and a Stripe customer identifier; we do not store your full payment card details)

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

  • •Device information (IP address, browser type, operating system)
  • •Usage data (pages visited, time spent, features used)
  • •Location data (if you enable location services)
  • •Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, including:

  • •Social media platforms (when you connect your accounts)
  • •Festival organizers and venues
  • •Music streaming services (Spotify, Apple Music)

3. How We Use Your Information

We use the information we collect to:

  • •Provide, maintain, and improve our Service
  • •Create and manage your account
  • •Personalize your experience and recommendations
  • •Enable social features and connections
  • •Send you notifications and updates
  • •Respond to your inquiries and provide customer support
  • •Analyze usage patterns and improve our Service
  • •Moderate content and maintain community safety
  • •Process content reports and enforce community guidelines
  • •Comply with legal obligations

4. Content Moderation and Safety

To maintain a safe community environment, our Service includes content moderation features that apply to reviews, discussion posts and replies, comments and replies on reviews, votes, mentions, and any other Content you submit:

4.1 Content Reporting

  • •Users can report inappropriate content, harassment, or policy violations
  • •Reports include the reported content, reason for reporting, and reporter information
  • •We review reports to determine appropriate action and ensure community safety
  • •Report data is retained for moderation purposes and may be shared with law enforcement if required

4.2 User Blocking

  • •Users can block other users to prevent seeing their content
  • •Blocking preferences are stored with your account to maintain effectiveness across sessions
  • •Blocked user lists are private and not shared with other users

4.3 Moderation Actions

We may take moderation actions on Content, including:

  • •Hiding a discussion post, reply, or comment so it is not visible to other users
  • •Soft-deleting Content (the original text is removed but a placeholder may remain when replies exist, so thread structure is preserved)
  • •Pinning selected discussion posts to the top of a thread
  • •Restricting a user's ability to post, reply, vote, or mention others

4.4 Community Guidelines

Our Service is designed for users 13 and older. We maintain community guidelines to ensure respectful discussions about festivals and live music experiences.

5. How We Share Your Information

5.1 Public Information

Certain information you provide may be publicly visible, including your profile information, festival schedules (if set to public), reviews, and social interactions.

5.2 Service Providers

We share information with third-party service providers who perform services on our behalf. Our key sub-processors include:

  • •Supabase — database hosting, authentication, and realtime infrastructure
  • •Vercel — web application hosting
  • •Stripe — payment processing and billing portal for Humble VIP subscriptions
  • •RevenueCat — subscription state synchronization across web and mobile platforms
  • •Apple App Store — in-app purchases and subscription billing for iOS users (governed by Apple's privacy policy)
  • •Google Play Billing — in-app purchases and subscription billing for Android users (governed by Google's privacy policy)
  • •PostHog — product analytics and session-level usage data
  • •Sentry — error monitoring and diagnostics
  • •Resend — transactional email delivery

5.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Our retention periods include:

  • •Account Data: Until you delete your account or request deletion
  • •Festival Schedules & Reviews: Until account deletion or manual removal
  • •Analytics Data: Up to 24 months in aggregated, anonymized form
  • •Subscription & Billing Records: Retained for the life of the subscription and afterward as required by tax, accounting, and chargeback rules (typically up to 7 years). Stripe and RevenueCat retain their own records under their respective policies.
  • •Marketing Communications: Until you unsubscribe or opt-out
  • •Legal Compliance Data: As required by applicable laws and regulations

7.1 Account Deletion Process

When you request account deletion through the app settings, the following process applies:

  • •Immediate: Your profile information (name, avatar, username) is cleared and your account is deactivated. You are signed out of all sessions.
  • •30-Day Grace Period: You have 30 days to cancel the deletion by signing back into your account. If you sign back in during this period, you will be prompted to cancel the deletion and restore your account data.
  • •Permanent Deletion: After 30 days, all of your data is permanently and irreversibly deleted, including your profile, reviews, ratings, festival schedules, social connections, notifications, and authentication credentials.

You may also request account deletion by contacting privacy@tryhumble.com. The same 30-day grace period applies.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • •Access to your personal information
  • •Correction of inaccurate information
  • •Deletion of your personal information
  • •Restriction of processing
  • •Data portability
  • •Objection to processing
  • •Withdrawal of consent

You can exercise these rights by contacting us at privacy@tryhumble.com or through your account settings.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content.

9.1 Types of Cookies We Use

  • •Essential Cookies: Required for basic site functionality and security
  • •Analytics Cookies (PostHog): Help us understand how you use our Service
  • •Functional Cookies: Remember your preferences and settings
  • •Third-Party Cookies: From integrated services like Spotify

9.2 Managing Cookies

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

10. Third-Party Links and Services

Our Service integrates with third-party services to enhance your experience:

  • •Spotify Integration: Access your music preferences and playlists (with your consent)
  • •Analytics Services (PostHog): We use PostHog to understand usage patterns and improve our Service
  • •Stripe (payment processing): Secure handling of payment information and billing-portal access for Humble VIP. Card details are entered directly into Stripe's hosted checkout — Humble does not see or store full card numbers.
  • •RevenueCat (subscription sync): Synchronizes Humble VIP subscription state from Stripe, the Apple App Store, and Google Play to your account so VIP features unlock across web and mobile.
  • •Apple App Store / Google Play: If you purchase Humble VIP through the iOS or Android app, that purchase is processed by Apple or Google under their respective terms and privacy policies. Apple and Google share limited transaction information with us (such as subscription status and a platform user identifier) so we can unlock VIP features for your account; we do not receive your full payment card or bank information from them.
  • •Social Media Platforms: Optional sharing and authentication features

These third-party services have their own privacy policies and terms of service. We are not responsible for their privacy practices. We encourage you to review their policies before using these features.

11. Children's Privacy

Our Service is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13 without parental consent.

Users between 13 and 18 years old may use our Service under parental supervision. We encourage parents and guardians to monitor their children's online activities and help enforce our Privacy Policy.

If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers promptly.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us at privacy@tryhumble.com.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

13. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

13.1 Your CCPA Rights

  • •Right to Know: Request information about the personal information we collect, use, and share
  • •Right to Delete: Request deletion of your personal information
  • •Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
  • •Right to Non-Discrimination: We will not discriminate against you for exercising your rights

13.2 Exercising Your Rights

To exercise these rights, contact us at privacy@tryhumble.com with "CCPA Request" in the subject line. We may need to verify your identity before processing your request.

14. Location-Based Features

Our Service may use location-based features to enhance your festival experience:

  • •Festival Check-ins: Location data for venue check-ins and recommendations
  • •Nearby Events: Discover festivals and events near your location
  • •Social Features: Share your location with friends (optional)

You can control location permissions through your device settings. Location data is processed with your consent and used only for the features you enable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: